Delivery & Returns

Delivery Costs


 

Delivery Costs

UK mainland Delivery and Shipping Costs:

Shipping is generally £7.25 per order. However  N.I, I.O.M the Scottish Highlands and Isles are usually among destinations that could generate extra shipping charge. Air guns will not be shipped direct to buyer and must always be collected in person or shipped to your local RFD holder, at a cost of £22.00 for shipping, likewise your local RFD holder will charge upto £25.00 for his / her service: please email or phone for further details

Shipping agents are a well known countrywide Courier and occasionally the post office. Some local orders may be delivered by Kitt Pongo and the Hogman staff

Returns Policy

Surplus Goods
British Army Surplus and Continental Military goods, though often un-issued, should always be considered as used therefore  I cannot offer a warranty on any expected lifespan of such goods.. However every effort is made to ensure each article shipped is in good or better condition; every order is double checked prior to delivery for damage. For this reason I do not generally offer a return and refund package on any surplus goods un-issued or not,

New Goods
Please be aware that occasionally goods may differ slightly as to that described or as shown on photo, this may be due to changes to some goods at manufacture that is beyond my control.  I do try to ensure that an accurate description is offered however sometimes a change happens without my attention being drawn to it. If you do have a problem with description please contact me within 24 hours of delivery and do not use goods; failure to follow this advice will result in no exchange or refund being offered
 
Damaged New Goods 
Must be reported to the Kitt Pongo & the Hogman Sales Team within 48 hours of receiving delivery returned goods should be packaged and returned to the address shown on the contact page of this website; a refund and postal costs, if applicable, will be refunded once goods have reached me and have been examined; any goods altered in anyway will not receive a refund, likewise I offer no warranty or refunds on goods that are damaged in a deliberate manner or on goods that are damaged by undue care, if this is found to be the case  goods (damaged) will be returned once shipping costs have been met.
 
Other Info
Surplus goods can differ slightly from the photo or description and whereas I try hard to ensure that goods are as described I do not offer a return policy for this slight variation
Likewise I can only take your order measurements as correct and cannot be held responsible for your ordering of wrong sizes therefore I do not offer a refund policy for goods ordered to your incorrect order sizes